Bus passenger charter
Following the publication of the National Bus Strategy, we have developed our Bus Service Improvement Plan and established an Enhanced Partnership to ensure our transport network meets the evolving needs of our community
This plan is part of a national effort to improve buses and involves the council and bus companies working closely together. By teaming up, we aim to make buses more reliable, efficient, and enjoyable for everyone.
Whether you are going to work, school, or just exploring the area, we want your journey to be smooth and pleasant. This charter explains what you can expect from the Enhanced Partnership.
Service and information
You can expect:
- timetables and route details to be displayed at key bus stops and updated quickly after any changes
- up-to-date bus timetables, route maps, and travel info available on our and bus companies’ websites
- keeping timetable and route changes to a minimum to make services more stable
- real-time bus information shown at Northampton Bus Station and some main bus stops
Reliability
We want to ensure you have the best experience with our bus services. Here are some key points to keep in mind:
- all drivers get regular training to provide safe driving and good customer service
- buses aim to be reliable and on time across West Northamptonshire
- if the last bus of the day does not turn up, you may be able to claim back taxi costs (this depends on the bus company’s review of the situation)
Service provision
Here are some important points to note:
- bus lanes and priority routes are well-maintained and easy for buses to use
- bus services are planned to be environmentally friendly and to connect you to key places in West Northamptonshire
Fares and ticketing
What you need to know about tickets and fares:
- tickets are simple to understand and can be paid for on the bus using cash or contactless cards
- some bus companies offer apps for buying tickets before your journey
- any changes to bus fares or timetables will be announced on buses and the company’s website ahead of time
Bus services and facilities
Key features of our service:
- buses are kept clean and comfortable
- all buses are reliable and meet high safety standards set by the DVSA (Driver and Vehicle Standards Agency)
- drivers are friendly, professional, and considerate of passengers’ needs
- buses are accessible, and drivers are trained to help anyone who needs assistance
- there is space for at least one wheelchair or buggy on each bus. If not, drivers will guide you on other travel options
- bus stops are clean and well-maintained
- most buses and Northampton Bus Station have CCTV for your safety
What we ask from you
Here is how you can help us keep bus services safe and enjoyable for everyone:
- report damaged shelters by email at b[email protected] or call 0300 126 7000
- be polite and respectful to drivers and other passengers
- take your litter with you and avoid leaving rubbish on the bus
- do not damage bus stops, shelters, information boards, or buses
- smoking, including e-cigarettes, is not allowed on buses or at shelters
- follow the driver’s instructions and avoid distracting them
Further information and feedback
For more information or to give feedback about bus services in West Northamptonshire, see below:
Last updated 18 December 2024