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Comments, compliments and complaints (Easy Read)

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If you are unhappy after stage 2

A woman with crossed arms is frowning. Behind her is an unhappy emoticon

You may feel unhappy with the outcome of stage 2.  

Two women are on a phone call

You can make a complaint to the Local Government and Social Care Ombudsman.  

If your complaint is about Council housing, make a complaint to the Housing Ombudsman.  

Two men stand and think - one of them is holding a clipboard

They will investigate if your complaint has been through our complaints process first.  

Two men have a conversation using Sign Language

They may find a problem with something we have done.  

They can order us to put things right.  

A woman next to stacks of bank notes and a pile of coins

Sometimes, they can order us to pay money to you.  

This is to acknowledge the complaint and any hurt caused.  

Contact the Local Government and Social Care Ombudsman 

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Write to:  

Local Government and Social Care Ombudsman

PO Box 4771

Coventry

CV4 0EH 

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Visit their website

Telephone: 0845 602 1983.  

Contact the Housing Ombudsman

A man sits at a table with a woman and helps her to write

Write to:  

Housing Ombudsman  

Housing Ombudsman Service

PO Box 152

Liverpool

L22 7WQ 

A man sitting at a table with a computer

Visit their website

Telephone: 0300 111 3000

Email: [email protected]

Last updated 03 July 2024

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