Landlords Portal
2025 Increases in Housing Association Rent
We are normally told about your yearly rent increase by your housing association. In March, you will get an update through the post showing your benefit amount from April 2025.
If your rent has increased and that is not reflected in the letter we send you, please email your rent increase letter to [email protected] or bring it to a council office.
If you get Universal Credit, update your housing costs on the Universal Credit portal and provide proof.
Our Customer Portal allows you to access information about your tenant’s Housing Benefit claim when payments are made directly to you.
To access the Portal you will need to register, using your creditor reference, and you will need to provide details to verify your registration.
Once your account has been set up, you will be able to view the following:
- Housing Benefit payment schedules, including previous payments made to you since 18th January 2024
- Details of your tenant’s Housing Benefit entitlement
- The status of your tenant’s claim
- Overpayment details
- Housing Benefit notification letters
Last updated 01 October 2024