What to do if you have suffered damage to your home

If you rent your home

Your landlord is responsible for repairs to your home if you’ve got flood damage.

Get advice from:

• Citizens Advice about dealing with flooding in a rented home
• Shelter about getting housing help if your home is flooded

Contact your insurance company

Contact your insurance company to start your claim - they’ll tell you what to do next.

Get advice from the Association of British Insurers about:

• recovering from a flood and the flood claims process if you’re a homeowner
• what to do if your business is affected by flooding

If you do not have insurance

You will need to pay for any temporary housing and repairs. 

We may be able to help with grants or temporary accommodation - please contact us.

Clearing up after a flood

Find out more about flood recovery.

Throw things away

You can put most things in the bin as long as they’re not polluted by sewage or chemicals. 

If you need skips or extra rubbish collections, or you need to dispose of sandbags or contaminated items, please contact us.

Get help and support

If you need information and advice, contact Floodline 24 hours a day on:

• Telephone: 0345 988 1188
• Textphone: 0345 602 6340

See call charges

Mental health and wellbeing

If you need support with your mental health:

• speak to your friends and family or your doctor
• check the NHS website to find where you can get urgent help for mental health
• contact the Samaritans to talk to a trained volunteer anonymously for free, confidential support 24 hours a day

Financial support

We may be able to offer financial support after a flood. To find out what support is available, please contact us.

Last updated 06 December 2024