Visual impairment service

Visual impairment assessments

During your assessment, information is gathered about the background of your sight loss and the difficulties you could be having. This is a two-way open discussion covering all areas of your life which your sight loss has an impact on.

The information gathered is used to agree a person-centred and strength-based approach to a rehabilitation plan.

The assessment generally takes place at home but can also be at work, a day centre or another residential establishment. It takes into consideration your physical, social and cultural needs and those of your carer.

Deafblind assessments

The visual impairment service works alongside specialist deafblind organisations to assess and support people with dual sensory loss.

Benefits of an assessment

The benefits are that:

• your needs are identified
• a plan is made with you that include some goals that can be achieved to meet your needs via a rehabilitation programme
• you are provided with the most up to date information in relation to equipment and technologies which may help you
• you can access visual impairment equipment which can help you walk independently
• you can access a wider selection of equipment to support your safety and independence such as chair raisers, bathing equipment, toilet frames
• you can access a wider selection of minor or major adaptations to your home to meet your needs such as grab rails or walk in showers – see minor adaptations and major adaptations
• you can be supported to apply for grants to obtain equipment such as reading devices
• you can be supported and signposted to other services which can support you to stay safe and independent and live your best life in your own home 

How to request an assessment

You can use our online form to request an assessment:

Alternatively, you can telephone the customer service centre on 0300 126 7000, then choose Option 1, Option 2, Option 2.

Last updated 20 March 2025