Report a change
2025 Increases in Housing Association Rent
We are normally told about your yearly rent increase by your housing association. In March, you will get an update through the post showing your benefit amount from April 2025.
If your rent has increased and that is not reflected in the letter we send you, please email your rent increase letter to [email protected] or bring it to a council office.
If you get Universal Credit, update your housing costs on the Universal Credit portal and provide proof.
If you are in receipt of Housing Benefit and there is a change in any of your personal circumstances, you must let us know within one calendar month. For Council Tax Reduction, this needs to be reported within 21 days (failure potentially leading to a fine).
If you don't tell us within one calendar month and your benefit decreases, we will go back to the date of the change and create an overpayment which needs to be paid back. Whereas if your benefits could have increased, we will only apply the change to the Monday following our notification.
You may be asked to provide evidence to support your change in circumstances.
Changes that we must be notified about include:
- changes to your income and capital
- changes to Household Members
- absences
- change of address
- change of rent
This isn't exhaustive so if in doubt let us know about the change and we will confirm if it affects your benefit. It is helpful to include the date these changes occurred.
We are currently experiencing a high volume of requests, which is causing longer processing times than usual. At present, we are processing applications submitted from the week commencing 7 February.
If you submitted your application after this date, there is no need to contact us and we will be in touch with you in due course.
To let us know of a change in circumstances please email [email protected] with the above information.
Even if you notify the Department for Work and Pensions or the Inland Revenue of any change, you'll need to let us know separately.
Last updated 24 March 2025