My housing application has been closed

Application has been closed as information has not been provided

If you have submitted your housing application and you have not provided the required documents, you will receive a letter to let you know that your housing application has been closed as it was incomplete. It is your responsibility to provide the required documents within 28 days of submitting a housing application.

The closing of your housing application due to incomplete information does not mean you do not qualify and is not a decision on your housing application. It just means you need to start again and submit a fully completed application to allow us to complete the housing assessment.

Closing a housing application

Your housing application could be closed, subject to any review if you:

request it be closed
become ineligible for housing or cease to qualify for the scheme - subject to a review
have been housed through the Scheme
were owed a homelessness duty but have since accepted suitable accommodation and that duty has now been discharged
have accepted an Assured Shorthold Tenancy, or equivalent form of housing
haven’t maintained your housing application, or have moved home and failed to provide us with the relevant contact details or information to update your housing application
have failed to respond to a request for further information within a specified time given
have failed to respond to the annual review

Last updated 27 November 2024