Homeless or at risk of becoming homeless?

Homeless or at risk of becoming homeless?
What happens after you tell us you are homeless

Homeless or at risk of becoming homeless?

Support groups

Are you having trouble paying rent, needing food or looking for mental health support? For a list of services and groups that can help you, find advice on keeping your home.

Who can get homelessness support

You do not have to be on the streets to be homeless.

You could be homeless if you:

do not have a place where you and your family can live together
have a home but it is not reasonable to expect you to remain there - this may be due to violence, overcrowding or poor living conditions
have been staying with friends or family, but they want you to leave
have been locked out of your home by your landlord
live in a mobile home, boat, or caravan, but don’t have a place to park or keep it
do not have a place to live in the UK or anywhere else

If one or more of these conditions apply to you, you could be eligible for support.

Contact us as soon as possible if you are worried about your housing situation or about becoming homeless. We will work with you to try to prevent you from losing your home. The sooner you contact us, the more we can do to help

How to contact us

In an emergency, you can visit our offices in Northampton, Daventry or Towcester. We are available 9am to 5pm Monday to Friday. The earlier in the day you contact us, the more time we will have to support you.

You can also:

call us on  0300 126 7000 from 9am to 5pm
register online for help and advice - this may be helpful if you cannot wait to get through on the telephone
- you will need your email address and will be asked to set up a password to register before providing details of your circumstances
- a member of our Housing Options Team will contact you to discuss your circumstances

We hold monthly drop-in services at many of our libraries and community facilities.

If you or someone you know is experiencing domestic abuse, you can find help and support for victims of domestic abuse.

Nowhere to stay tonight?

If you have nowhere to stay tonight and need help after 5pm, please call our out of hours service on 0300 126 7000.

We may need to check if you're eligible for assistance. Your eligibility depends on your immigration and residence status.

To find out if you qualify for support, you can use the homeless rights checker on the Shelter website.

Local organisations that may be able to help you

For a list of groups and services that can help you with mental health support, accommodation, issues with paying rent and more, find advice on keeping your home.